Terms & Conditions

Rose Haus Co. Terms and Conditions

Effective Date: April 28, 2025

Welcome to Rose Haus Co. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to these Terms. Please read them carefully.

1. Company Information

Rose Haus Co. operates the website www.rosehausco.com. For customer support, you can reach us at:

Email: contact@rosehausco.com
Phone: +1 (305) 504-6364

Address: 407 Lincoln Road, Suite 6H, Miami Beach, FL, 33139

2. Products and Availability

All products are subject to availability. Because many of our items are handmade and made-to-order, slight variations in color, size, and design may occur.

We reserve the right to discontinue or modify any product at any time without notice.

3. Orders and Payment

By placing an order, you represent that all information you provide is accurate and complete. Orders must be paid in full at the time of purchase. We accept major credit cards, Klarna, Zip Pay, and other payment methods as displayed at checkout.

Prices are subject to change without prior notice. We reserve the right to refuse or cancel any order at our sole discretion.

4. Shipping Policy

Please refer to our full Shipping Policy for detailed information. In summary:

  • Made-to-order products such as satin arrangements require up to 14 business days for production.

  • Preserved rose arrangements require up to 5-10 business days.

  • Ready-to-ship items are dispatched within 1-3 business days.

  • Shipping times after dispatch typically range from 2-5 business days.

  • All shipping timelines are estimates and not guaranteed.

  • Rose Haus Co. is not responsible for carrier delays, lost shipments, or customs processing times.

5. Return and Refund Policy

Please refer to our full Return & Refund Policy for detailed information. In summary:

  • Most products are custom and handmade, and therefore are final sale and non-returnable.

  • Non-custom, non-personalized items may be eligible for return if reported within 48 hours of delivery and returned within 14 calendar days.

  • Damaged shipments must be reported within 24 hours of delivery.

  • Return shipping costs are the customer's responsibility.

  • Refunds are processed within 3-7 business days after receipt and inspection of returned items.

6. Intellectual Property

All content on www.rosehausco.com, including but not limited to text, images, graphics, logos, and product designs, is the property of Rose Haus Co. and protected by applicable intellectual property laws.

You may not use, reproduce, or distribute our intellectual property without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Rose Haus Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be found in the footer of our website.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States.

10. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website.

It is your responsibility to review these Terms periodically for updates.

For any questions regarding these Terms and Conditions, please contact us at:

Email: contact@rosehausco.com
Phone: +1 (305) 504-6364

Address: 407 Lincoln Road, Suite 6H, Miami Beach, FL, 33139