Return Policy

Rose Haus Return & Refund Policy

At Rose Haus, every arrangement is handcrafted with precision and care. We take pride in delivering luxury floral and gift experiences that meet the highest standards. Due to the custom and handmade nature of our products, our return policy is as follows:

Handmade & Custom Items

All custom and handmade bouquets, including satin and preserved rose arrangements, are non-returnable and non-refundable. Each piece is made to order and carefully inspected before shipping. For this reason, we do not accept returns or exchanges unless the item is defective or incorrect. If the item is defective or sent by mistake, please contact us and we will resolve the matter. 

Satisfaction Concerns

If you are unsatisfied with your order, please contact us within 3 days of delivery at contact@rosehausco.com. While we cannot accept returns on floral arrangements, we are happy to review your concerns and work with you toward a fair resolution.

Damaged  Items

If an item arrives damaged:

  • You must notify us within 48 hours of delivery.

  • Please include clear photos of the damage, as well as the packaging.

  • Each shipment is documented with photos before it leaves our facility to ensure quality assurance.

If the damage occurred due to shipping mishandling, we will assist in filing a claim with the carrier, but Rose Haus is not liable for shipping-related damage. All packages are professionally and safely ready for shipping.

Returnable Items

In rare cases where a non-custom, non-handmade accessory (such as a non-personalized item) may be returnable:

  • You must contact us within 10 days of delivery.

  • The item must be unused and in original packaging.

  • Return shipping is the customer’s responsibility, and shipping fees are non-refundable.

Refund Processing

Refunds take between 3-7 business days depending on your bank and holidays. Shopify's processes vary.