Shipping Times & Policies

A question many wonder — yet rarely answered. The method used to install preserved roses depends on the design, material, and structure of the arrangement.

METHODS

1. In most traditional formats, a rose head's natural stem is attached to longer metal stems and inserted into a multi-layered foam base, which ensures even weight distribution, uniform placement, and high security. This creates that classic, symmetrical look with minimal petal movement. The downside: less freedom for unique styles.

2. At Rose Haus, we also offer a more custom, artisanal approach. For our “Full Bloom” method, rose heads are used without natural stems, allowing for flexible shaping, layered petal styling, and a less uniform, more natural bloom effect. This hand-designed method gives each piece a unique, sculptural feel.

Materials used to secure the roses are carefully chosen based on the base they’re installed in — ensuring strength, stability, and no negative interaction between elements. Whether stemmed or stemless, each installation is crafted to be secure, lasting, and visually seamless.

Not at all.

Our roses are handcrafted with care, and in some designs, you may notice subtle traces of floral-safe adhesive. These solutions are occasionally used to shape petals—especially in larger blooms like our XXL roses—or to help maintain structure around the edges for specific base styles.

In certain cases, adhesive is applied to outer petals to enhance the rose’s shape and ensure a consistent, elegant silhouette. Attempting to remove this may disrupt the rose’s form or cause petal separation.

Because each piece is hand-designed in-Haus, minor signs of craftsmanship may be visible — they are not flaws, but part of the artistry behind every arrangement.

Do NOT remove, or attempt to remove it / wipe it off.

These are indeed real roses, so "freckles" from the inner seeds may appear near the root and stem area. This is normal, especially since each rose is cut at peak bloom.

Remember each rose has its own characteristics.

Before attempting to "fix" petals/rose, send a photo to our email contact@rosehausco.com and we will diagnose the damage.

Total rose damage: We may send you a single full preserved rose head for you to replace. (We will show you how uninstall and install.) Case by case basis.

Minor displacement: A small dot of tacky or hot glue can put petals in place again.

While we direct all customers to refrain from touching the delicate petals, at times curiosity gets the best of us.

It's important to safely remove them from shipping boxes, carefully transfer, and store in an appropriate place.

Here are important tips when caring for and displaying velvet boxes.

• Do not iron
• Use a light lint roller to gently remove dust or particles
• Avoid getting the surface wet or using any cleaning sprays
• Alcohol-based products can damage or dissolve the velvet finish — please avoid.

If stained by accident, contact us with a photo and explanation via email: contact@rosehausco.com. We will offer a safer solution when cleaning.

Note: corners and rims of boxes may have small traces of darkening or lighter stains due to fabric adhesives. Since the bases are uniquely shaped, velvet/suede finishes patches are used and crafted together.

All of our exotic colored roses are carefully dyed using food-grade pigments. Metallic finishes such as gold and silver are achieved through foil application. Variations like ombré tones or multi-color fades are part of each rose's natural character — they do not indicate aging or damage.

Because every preserved bloom is handcrafted and unique, slight color variations or subtle bleeding may occur. To maintain vibrancy, we recommend keeping your arrangement away from direct sunlight, moisture, and extreme temperatures.