Privacy Policy
Rose Haus Co. Privacy Policy
Effective Date: April 28, 2025
At Rose Haus Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from www.rosehausco.com (the "Site").
1. Information We Collect
We may collect personal information from you when you:
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Visit our website
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Place an order
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Subscribe to our newsletter
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Contact us for customer service
This information may include:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely by third-party providers)
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IP address and browser details
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Communicate with you about your order or inquiries
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Improve our website and services
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Send marketing emails (only if you opt-in)
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Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our website, conducting business, and servicing customers, provided they agree to keep this information confidential.
We may also disclose information if required to comply with legal obligations, enforce our site policies, or protect our rights or others' rights, property, or safety.
4. Payment Information
All transactions are processed securely through trusted payment gateways such as Shopify Payments, Klarna, and Zip Pay. We do not store or have access to your full payment card details.
5. Data Retention
We retain your information only for as long as necessary to provide you with our services and as described in this Privacy Policy. This may include retaining order information for legal and accounting purposes.
6. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information, subject to legal obligations
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Opt out of marketing communications at any time
To exercise any of these rights, please contact us at contact@rosehausco.com.
7. Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and understand where visitors are coming from. You can control the use of cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: contact@rosehausco.com
Phone: +1 (305) 504-6364
Address: 407 Lincoln Rd., Miami Beach, FL, 33139
Here are common questions and concerns regarding preserved rose products and petals
Preserved Rose Boxes & Petals FAQ

How are the roses installed into boxes/bases?
A question many wonder — yet rarely answered. The method used to install preserved roses depends on the design, material, and structure of the arrangement.
METHODS
1. In most traditional formats, a rose head's natural stem is attached to longer metal stems and inserted into a multi-layered foam base, which ensures even weight distribution, uniform placement, and high security. This creates that classic, symmetrical look with minimal petal movement. The downside: less freedom for unique styles.
2. At Rose Haus, we also offer a more custom, artisanal approach. For our “Full Bloom” method, rose heads are used without natural stems, allowing for flexible shaping, layered petal styling, and a less uniform, more natural bloom effect. This hand-designed method gives each piece a unique, sculptural feel.
Materials used to secure the roses are carefully chosen based on the base they’re installed in — ensuring strength, stability, and no negative interaction between elements. Whether stemmed or stemless, each installation is crafted to be secure, lasting, and visually seamless.
I see traces of glue - are they damaged?
Not at all.
Our roses are handcrafted with care, and in some designs, you may notice subtle traces of floral-safe adhesive. These solutions are occasionally used to shape petals—especially in larger blooms like our XXL roses—or to help maintain structure around the edges for specific base styles.
In certain cases, adhesive is applied to outer petals to enhance the rose’s shape and ensure a consistent, elegant silhouette. Attempting to remove this may disrupt the rose’s form or cause petal separation.
Because each piece is hand-designed in-Haus, minor signs of craftsmanship may be visible — they are not flaws, but part of the artistry behind every arrangement.
What are the small dark marks in the center? Can I remove it?
Do NOT remove, or attempt to remove it / wipe it off.
These are indeed real roses, so "freckles" from the inner seeds may appear near the root and stem area. This is normal, especially since each rose is cut at peak bloom.
Remember each rose has its own characteristics.
I accidentally damaged a petal / rose. How can I fix it?
Before attempting to "fix" petals/rose, send a photo to our email contact@rosehausco.com and we will diagnose the damage.
Total rose damage: We may send you a single full preserved rose head for you to replace. (We will show you how uninstall and install.) Case by case basis.
Minor displacement: A small dot of tacky or hot glue can put petals in place again.
While we direct all customers to refrain from touching the delicate petals, at times curiosity gets the best of us.
It's important to safely remove them from shipping boxes, carefully transfer, and store in an appropriate place.
How do I care for a velvet box base?
Here are important tips when caring for and displaying velvet boxes.
- Do not iron
- Use a light lint roller to gently remove dust or particles
- Avoid getting the surface wet or using any cleaning sprays
- Alcohol-based products can damage or dissolve the velvet finish — please avoid.
If stained by accident, contact us with a photo and explanation via email: contact@rosehausco.com. We will offer a safer solution when cleaning.
Note: corners and rims of boxes may have small traces of darkening or lighter stains due to fabric adhesives. Since the bases are uniquely shaped, velvet/suede finishes patches are used and crafted together.
The rose colors look like they are fading - what does that mean?
All of our exotic colored roses are carefully dyed using food-grade pigments. Metallic finishes such as gold and silver are achieved through foil application. Variations like ombré tones or multi-color fades are part of each rose's natural character — they do not indicate aging or damage.
Because every preserved bloom is handcrafted and unique, slight color variations or subtle bleeding may occur. To maintain vibrancy, we recommend keeping your arrangement away from direct sunlight, moisture, and extreme temperatures.